Medical Support Assistant
Location: Pahrump Nevada
Description: Department Of Veterans Affairs is currently seeking to employ Medical Support Assistant right now, this occupation will be placed in Nevada. More complete informations about this occupation opportunity please read the description below. Vacancy Identification Number (VIN): 890783 (Include on all documents, if faxing)
Our mission: To fulfill President Lincoln's promise 'To ! care for him who shall have borne the battle, and for his widow, and his orphan' by serving and honoring the men and women who are America's Veterans.
Come work in the entertainment capital of the world -- Las Vegas, Nevada! Whether it be the iconic strip; the exciting nightlife; the world renowned restaurants; or any of the outdoor adventures, Las Vegas has it. With over three-hundred days of fabulous weather, there is never a reason or season to stay home!
As a Medical Support Assistant for the VA Southern Nevada Healthcare System, you will be serving our nation's heroes in our soon to open, state-of-the art medical facility.
VHA provides patient centered care, delivered by engaged, collaborative teams in an integrated environment that supports learning and continuous improvement. The Veteran's experience and health outcomes are improved with an emphasis on prevention through healing relationships in an optimal healing environment.
We a! re seeking new team members interested in working in this envi! ronment. We are looking for team members that possess high energy, a strong work ethic, integrity, who are kind and empathetic, have a sense of humor, and who enjoy working for a collaborative, team-oriented system. The team member must be willing to build customer confidence by professional dress and demeanor.
We invite you to apply to become part of a team of professionals engaged in promoting positive organizational change to improve business outcomes and create a positive healthcare experience for patients, families, and caregivers.
To find out more, go to http://www.va.gov/jobs/ .
Special Employment Consideration: Individuals eligible for the following appointments are encouraged to apply: 5 CFR 213.3102 "u", Schedule A, Appointment of persons with disabilities; mental retardation, severe physical disabilities, or psychiatric disabilities; and Disabled veterans with a compensable service-connected disability of 30% or more.
NOTE: Please read vacancy announcement carefully. You must apply online or fax your documents. KEY REQUIREMENTS
You must be a U.S. citizen to apply for this job.
Designated and/or random drug testing may be required.
Subject to a background/suitability investigation.
You may have to take and pass a pre-employment medical examination DUTIES:
DUTIES: The Medical Support Assistant's primary purpose is to perform receptionist, record keeping, and clerical support related to the admission, care, and discharge of inpatients, o! r the in-processing, care and out-processing of outpatients and guests.! The duties are performed on a regular and recurring basis in areas such as psychiatry, medical/surgery, and other clinical specialty care areas in wards or clinics in a medical care facility. The position is at the VA Clinic located in Pahrump, NV. Major duties of this position include, but are not limited to:
Answering and/or directing telephone calls and taking messages as needed;
Greeting, interviewing, processing and assisting patients;
Performing data entry and typing word processing documents and correspondence;
Creating, editing and maintaining clinic spreadsheets;
Reviewing documents for completeness and accuracy;
Scheduling/cancelling appointments in a computerized system;
Answering questions and providing information on office policy and procedure;
Communicating with patients to obtain and update information;
Screening patients to determine eligibility status.
Recruitment/Relocation Expenses Are NOT Authorized
TOUR OF DUTY: Monday- Friday, 8:00a.m- 4:30p.m.
LOCATION OF POSITION: 2100 E. Calvada Blvd. Pahrump, NV 89048 QUALIFICATIONS REQUIRED:
BASIC REQUIREMENTS.
a. Citizenship . Citizen of the United States.
b. Experience and Education
(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
(2) Education. One year above high school; or
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
c. Certification. None required.
d. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series a! nd grade held, that are part of the basic requirements of the occupatio! n. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
(1) Such employees may be reassigned, promoted or demoted within the occupation.
(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
(3) If an employee who was converted to title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
e. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organi! zation that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs.
f. Physical Requirements. See VA Directive and Handbook 5019.
g. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
GRADE REQUIREMENTS
a. Creditable Experience
(1) Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.
(2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duti! es must consist of significant scope, administrative independence, comp! lexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
(3) Part-Time Experience . Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
b. Grade Determinations. In addition to meeting the BASIC REQUIREMENTS , the following criteria, MUST BE MET when determining the grade of candidates.
GS-3 (Entry Level)
(1) Experience or Education. None beyond the basic requirements.
(2) Assignment. This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.
GS-4 MSA (Developmental Level)
(1) Experience or Education. One year of experience ! in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.
(2) Assignment. This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all q! uestions requiring immediate medical attention to appropriate health ca! re team member.
(3) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below in their application material:
a. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
b. Ability to use various types of office automation equipment and software.
c. Ability to set up, organize, and maintain record systems.
GS-5 MSA (Full Performance Level)
(1) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.
(2) Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assig! nments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
(3) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
a. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling syst! ems and/or reports.
b. Knowledge of basic medical terminology.!
c. Ability to make appointments in a clinical setting.
d. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
e. Ability to communicate effectively and professionally with employees at varying grade levels.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
References : VA Handbook 5005/53 at http://vaww1.va.gov/ohrm/Directives-Handbooks/Direct_Hand.htm .
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. You can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html . All education claimed by applicants will be verified by the appointing agency.
Veteran's Preference : When ! applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed. Veterans with service-connected disab! ility of less than 10%, non-service connected disability, and Purple He! art recipients, as well as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed SF-15, "Application for 10-Point Veteran Preference," and required documentation with your application materials.
For more information on Veterans' Preference, go to http://www.opm.gov/veterans/html/vetsinfo.asp .
Spouses of Armed Forces Members may be eligible for a non-competitive appointment. Executive Order 13473 dated September 25, 2008, authorizes non-competitive appointments in the civil service for spouses of certain members of the armed forces. This rule is effective September 11, 2009, and facilitates the entry of military spouses into the Federal Civil Service, while minimizing disruption when military families move due to permanent relocations, and recognizing and honoring service members who become disabled or die during active duty service. Military spouses electing to apply for non-competitive! appointment positions under this executive order should refer to: http://www.fedshirevets.gov/job/shams/index.aspx for eligibility requirements and documentation required to be submitted for consideration. HOW YOU WILL BE EVALUATED:
Complete application packages will be reviewed to determine if the basic qualifications for this position have been met. A listing of candidates who meet the basic qualification requirements will be forwarded to the hiring facility where the credentialing and privileging screening process is completed. BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www.va.gov/jobs! /job_benefits/benefits.asp . OTHER INFORMATION:
The Interagenc! y Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/rif/employee_guides/career_transition.asp#ctap .
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Department Of Veterans Affairs.
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This occupation starts available on: Mon, 13 May 2013 14:56:03 GMT