What is the opportunity?
We are looking for a hard working candidate to work as part of a collaborative and dynamic team. You will have the opportunity to work closely with our personal and business customers. This is an excellent position that will enable you to build your career. The role holder will be recognised as a leading financial services professional advocating for customers and enabling business and local communities to thrive and ultimately develop business and increase market share. This role is based in our Walkinstown branch.
In this role, you will:
- Provide quality service to customers in each interaction, while actively migrating transactions to appropriate self-service, on line and B365 delivery channels
- Play a key role in ensuring that Bank of Ireland is the leading provider in the local market and have an in-depth understanding of Bank's sales process
- Have a proactive recognition and referral of new business and sales via sales excellence!
- Actively pursue cross sales of Bank and Group products to meet weekly activity while maintaining CPD requirements per regulatory obligations
What will make you stand out?
To succeed, you will need to be a self-motivated individual with validated drive and passion. Our ideal candidate will have a strong customer focus and a shown dedication to the customer excellence standards at all times. The candidate will have a consistent track record in Regulatory and Operational requirements and also have a proven track record in identification of Sales Leads and Referrals.
Essential Qualifications
- QFA is the preferred qualification however applications from individuals who hold APA Loans, Regulations and Investments will be accepted on the understanding, that, if successful at interview, they will commit to attaining QFA within 18 months of being appointed to the role.
More about the team
In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our work is meaningful and so too are the people doing it.
Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they get along with us. This relentless focus on the customer is underpinned by our dedication to delivering a differentiated customer experience through the development of a series of service and channel improvements. With the customer experience underpinning everything we do, it is crucial we hire talent that recognises its importance.
#li-hybrid #ij-hybrid
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid mat. leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Flexible working matching promise
A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements.
Key Competencies
- One Group, one team - Self
- Customer Focused - Self
- Accountable - Self
- Agile - Self
- Manage Risk - Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.
