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Location/Org Data : Introduction:
Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.
The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation.
Join a hospital where the work you do will matter—to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding.
It’s Work That Matters. Overview:
This is an independent role that requires a lot of time management, prioritization and being responsible in looking ahead of worklists and tasks. The candidate filling this role needs to be detail oriented to avoid making mistakes when requesting authorizations and listing copays in patient documentation.
Key Responsibilities include:
CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures. Location/Org Data : Closing:
Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.
Diversity inspires innovation. Our experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.
NATIONAL LEADERS IN PEDIATRIC CARE
Ranked among the top 10 pediatric hospitals in the nation, Children’s Hospital Los Angeles (CHLA) provides the best care for kids in California.
Ranked among the top 10 pediatric hospitals in the nation, Children’s Hospital Los Angeles (CHLA) provides the best care for kids in California.
Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.
The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation.
Join a hospital where the work you do will matter—to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding.
It’s Work That Matters.
Position Summary: The Patient Services Rep II provides patient-families with a positive experience for the Neonatal department at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments. Completes financial clearance and authorization duties, serves as the administrative support for assigned providers. Works closely with assigned providers to ensure follow up care is completed. Assists with creation and review of divisional performance reports and metrics.
This is an independent role that requires a lot of time management, prioritization and being responsible in looking ahead of worklists and tasks. The candidate filling this role needs to be detail oriented to avoid making mistakes when requesting authorizations and listing copays in patient documentation.
Key Responsibilities include:
- Ensures all inbound phone calls are answered, always following CHLA service standards and etiquette.
- Triages calls helping to ensure callers are connected with the appropriate staff to assist them. Provides general information to caller while following HIPAA standards at all times.
- Greets patients, parents and visitors following CHLA service standards at all times. Responds to questions and concerns; seeks out the appropriate resources if questions cannot be answered.
- Utilizes KIDS (Cerner) to check-in patients upon arrival, verifies demographics, assists patients/parents in completing necessary forms, reviews and clarifies patient information questionnaire with parents or guardians. Responsible for checking patients out at the end of clinic visit.
- Within guidelines for organization, department and clinic, schedules a variety of appointments in KIDS and other engages in documenting in referral systems, communicates with provider, care team and leadership to facilitate timely and appropriate scheduling.
- Performs general clerical duties including but not limited to photocopying, faxing, distributing mail, , etc., as assigned. Provides support in other areas of the division when needed.
- Assist with creating, reviewing and/or working division performance reports (hold buckets, charge reconciliation, etc.).
- Assists with training and orienting new employees.
Minimum Qualifications: 1-year experience in medical front office setting, 3+ years in medical office setting preferred.
- Bilingual English/Spanish is preferred.
- Appointment scheduling, eligibility verification and authorization experience a must.
- Experience in medical call center or customer service centric in fast paced/high volume environment.
- Strong interpersonal and communication skills (written and verbal) with great prioritization skills and dependable demeanor.
- Must have the ability to think logically/critically and work independently and work well with others.
- Must be proficient in: MS Word, Excel, Outlook and EMR platform.
- Work well with team and providers.
Education/Licensure/Certifications: High school diploma or GED required.
Pay Scale Information: USD $34,944.00 - USD $56,212.00
CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures. Location/Org Data : Closing:
Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you’ll find an environment that’s alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures – for our patients, as well as for you and your career!
CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.
At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.
CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.
At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.
Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.
Diversity inspires innovation. Our experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.
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