Full Job Description
JOB : Email & Chat Support Specialist (this job is not targeted)
Duties and responsibilities :
- Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
- Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
- Building lasting relationships with clients and other team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
- Making sales or recommendations for services that may better suit customers’ needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
Key Responsibilities:
- Prompt chat & email response to customers
- Provide real-time support
- Document each customer’s question or problem as well as the resulting answer or solution
- Email coordination with customers
- Escalating to relevant team(s) internally and/or externally
Job Specification:
Preferred:
- Excellent with English communications skills (Written)
- O-Level / A-Level / Intermediate / Bachelors
Job Type: Full-time
Salary: From Rs25,000.00 - Rs35,000.00 per month
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Required)
Education:
- O-Level / A-Level / Intermediate / Bachelors
Experience:
- 2 year (Preferred)
Job Type: Full-time
Salary: Rs25,000.00 - Rs35,000.00 per month
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Salary: Rs25,000.00 - Rs35,000.00 per month
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Required)
