Under general supervision, provides clerical support to the department, types various correspondence and documents, orders supplies, answers department phones, maintains files, provides reception for designated areas.
Essential Responsibilities:
Essential Responsibilities:
- Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc.
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- Provides telephone reception.
- Takes and returns messages.
- Assists members in obtaining medical services.
- Completes forms associated with member services.
- Provides member/family/visitor instruction and information as directed.
- Uses computerized systems to enter and retrieve member data.
- Assists in tracking of member appointments.
- Books appointments.
- Assists in Quality Improvement projects as directed.
- Promotes quality of service by serving as a resource to members/visitors.
- Orders and maintains equipment and supplies.
- Demonstrates support of the philosophy and complies with the policies and procedures of the organization.
- Apply correct medical terminology, format and abbreviations.
- Type medial and research papers for publication.
- Create graphs and charts.
- Collect and compile cumulative data and statistics.
- Complete worksheets by tallying activities.
- Construct statistical tables.
- Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel.
- Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality of service.
- Performs other related duties as required.
Basic Qualifications:
Experience
- Typing 40 wpm. Typing must be current within one (1) year. Please contact Human Resources for testing.
- Ability to compose and edit department correspondence.
- Demonstrates written and oral communication skills.
Education
- High School Diploma/GED
License, Certification, Registration
- N/A
Additional Requirements:
- N/A
Preferred Qualifications:
- One (1) year general clerical experience.
- Knowledge of Medical Terminology if required by the department.
Notes:
- This is an on call position, days and hours may vary.
PrimaryLocation : California,Los Angeles,4760 Sunset Medical Offices (new)
HoursPerWeek : 1
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri, Sat
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : B01|SEIU|Local 399
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : Sunset Satellite - Orthopedics-Regular Clinic - 0806
Travel : Yes, 15 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
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