The Operations Support Specialist(OSS) is responsible for delivering a responsive, caring and team-spirited “warm welcome” to each new and returning patient who contacts Great Expressions Dental Centers for dental services. Through his/her interaction with the patient, the OSS representative plays a mission-critical role in creating and delivering a patient experience that distinguishes Great Expressions from all other dental groups.
Essential Duties & Responsibilities:
- Delivering a warm, personalized and memorable patient experience across a high volume of inbound and outbound phone calls from new and returning Great Expressions patients.
- Converting phone calls into scheduled dental appointments for multiple Great Expressions office locations
- Partnering with the Operations & Clinical Team as well as other Practice Support Center departments to ensure patients’ needs are addressed
- Other administrative tasks as requested by direct Supervisor
Education & Experience:
- High School Diploma or GED equivalent required
- 1-2 years of dental office experience required
- Previous customer service experience in a call center environment preferred
Knowledge, Skills & Abilities:
- Must have excellent phone communication skills, be able to develop rapport with patients, addressing their questions and concerns
- Demonstrate comfort and agility by working with both in-bound calls and conducting outbound calls to both prospective patients and to returning patients as necessary.
- Collect information from callers in a professional, approachable, accurate and efficient manner
- Must be able to convert calls to appointments
- Ability to work independently and professionally in a high call volume environment
- Ability to maintain confidentiality of patient information
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
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