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Overview:
Responsibilities:
Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem solving skills.
Responsibilities:
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Responsible for greeting and verifying the purpose for the patient’s visit in order to determine patient priority.
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Responsible for inputting all information into AltaMed’s practice management system.
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Responsible for verifying eligibility as well as performing financial screenings.
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Responsible for monitoring patient wait times and proactively communicating with patients regarding their status during the visit.
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Responsible for scheduling appointments.
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Responsible for reviewing and preparing charts in advance of the visit.
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Responsible for telephone management and ensuring that all calls are answered and resolved as expected.
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Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.
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Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections.
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Responsible for monitoring waiting rooms and ensures that waiting areas are kept clean.
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Perform other related duties as assigned.
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High School diploma or equivalent required.
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Minimum of 1 year experience required as a customer service agent, greeter, or receptionist-type role; 1½ - 2 years preferred.
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CPR/First Aid certificate required.
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Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.
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