Hi there & let’s get acquainted
Meet Mari Churkina — Head of Sales at Eleken. As a specialist with 7 years of experience in sales, she knows a lot about the full cycle of sales, team building, and functions in large companies. At some point, Mari was a steel trader in one of the top 10 world steel standing companies, and then moved to IT and was the Sales Team Lead & Head of Partnership. Therefore, our team was very lucky when she joined us and took on the construction of the sales department.
Eleken is a pragmatic UI.UX design agency for SaaS, we create UI.UX products for US & European markets. Despite the pandemic and war, we continue to grow x2 annually both in employees & sales.
We are a retainer agency, which means that clients pay a fixed amount every month, and you don’t have to estimate every project. So basically, it is a subscription-based product designer. More details about how it works here.
For you:
- salary: discussed individually & depends on your experience and skills;
- sincere & reliable & skilled team;
- work from anywhere + flexible working hours;
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paid vacation & sick leave;
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birthday and anniversary gifts (for the duration of the war in monetary equivalent);
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opportunity for professional and career growth;
- opportunity to influence the internal processes of the company.
What is crucial for us:
- 2 years experience as an Account Manager in Digital/IT;
- an experience of working in a design agency will be a plus;
- a good understanding of product design/SaaS market will be a huuuuuuge plus;
- experience with CRM systems (PipeDrive/Hubspot CRM will be a plus
- open-minded, proactive and energetic person;
- English proficiency (C1);
Tasks:
manage existing customer relationships and play an active role in developing and building advocacy;
- resolve matters such as payments, account questions,
- troubleshooting with extraordinary customer care;
- get feedback, reviews and service satisfaction;
- upsale + ask for referral;
- work in a CRM system: update the information about existing customers, track and manage communication with them, etc.
