The Operations Team Leader of Deposit Operations oversees functions to include IRA Management, Deceased Member Processing, and Safe Deposit Box Management. This position provides support to internal and external members, requires consistent communication with stakeholders, and a commitment to maintaining continuity of services. The Operations Team Leader identifies process improvement opportunities and coordinates implementation. This role is knowledgeable of other areas of Operations to act as the Team Leader.
RESPONSIBILITIES:
- Plans, directs, and coordinates functions including IRA Management, Deceased Member Processing, and Safe Deposit Box Management.
- Develops, coaches, and trains department staff.
- Schedules staff for department coverage and training.
- Serves as the primary member escalation point for staff.
- Responsible for staff meeting all service level standards for internal and external members.
- Participates on ad-hoc projects and committees.
- Ensures department goals and deadlines are met.
- Performs system administration functions for various Operations systems as assigned.
- Performs data analysis functions of Operations systems.
- Identifies process improvement opportunities and coordinates implementation.
- Serves as liaison with Operations vendors.
- Supervisory responsibilities include completing performance evaluations, scheduling, people development, and assigning work responsibilities.
EDUCATION AND EXPERIENCE:
- Associate’s degree; or two years related experience and/or training for assigned area; or equivalent combination of education and experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
