NovaSource Power Services is the new service partner for renewables asset owners ready to fuel smart growth. As an O&M-focused company with 20 years of operating experience, NovaSource has the global reach and strategic capabilities to achieve our clients’ renewables goals around the world.
To serve our clients, we invest into our people. On hire, we assess each employee’s experience and expertise, then mentor them to grow engaging and satisfying careers.
Our turn-key services optimize each step of our clients’ project lifecycles — from commissioning to decommissioning and everything in between. Our approach delivers creates success for our clients, stability for our teams, and enables us to build a world-class culture of excellence. And that’s how we empower a renewable world.
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Summary of RoleThe Residential Service Dispatcher Manager is responsible for delivering an amazing customer experience, both internally and externally, while exceeding performance targets. The Residential Service Dispatcher Manager supports the Residential Service Dispatchers. The Service Dispatch Manager assists with scheduling service work and is responsible for moderately complex coordinating and directing activities of operational resources. They are also responsible for travel routing, communicating with the Field Technician Supervisors, and coordinating jobs with internal personnel. The Service Dispatch Manager is customer-focused, people-oriented and motivated to deliver excellent outcomes for customers.
Duties and Responsibilities:
- Review all scheduling processes to ensure scheduling optimization is followed
- Reduce overall travel time
- Reduce TAT from Ready to Schedule to Scheduled
- Monitor Escalation, Reschedule and Live Dispatch Dashboards to ensure company targets and metrics are met.
- Creates and updates dispatches and service work requirements in client portals
- Flexibility to work overtime/weekends, as required
- Other tasks as assigned by Operations Director
General Skills/Competencies:
- Experienced in Routing and Scheduling Software
- Excellent Customer Service Skills
- Strong written and verbal communication skills
- Basic knowledge of Word, Excel, Outlook, and Windows
- Proactive approach with willingness to work independently as well as part of a team
- Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment
- High School Diploma or equivalent
- Six (6) months to two (2) years previous experience in a customer service role is desired
- Ability to establish priorities, work independently to proactively resolve problems and deliver results in a fast-paced environment
- Detail oriented and enjoys working in a fast-paced environment
- Ability to work outside of standard business hours including weekends and evening hours to meet the needs of our customers
Experience:
- 3 years of scheduling experience
- Excellent communication
- Microsoft Office
- Salesforce preferred
Office Physical Requirements:
All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. NovaSource is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role.
