Intake Specialist

 

***Position is subject to rotating schedules, including some evenings and weekends***

At Manshoory Law Group, APC we are a reputable and growing criminal defense firm focused on building solid defense strategies for the arrested and accused throughout the greater Los Angeles area, Orange County, and surrounding areas.

We are a family-oriented law firm with a fun and friendly atmosphere. We strive to help our employees excel in their work through guidance, training, and support.

Job purpose

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The intake specialist is the first point of contact for clients and is an integral part of the Intake Department that is responsible for providing red-carpet service to our prospective clients, and for generating new business for the firm by obtaining case details that will allow our firm to determine if a case should be retained, and by assisting with the finance duties. The ideal candidate is able to work some weekends and/or after regular business hours, as needed. This is a full-time position.

Duties and responsibilities

· Placing, answering, screening, and forwarding all calls, and assisting with callbacks as it relates to potential clients of the firm.

· Assessing whether leads meet the firm criteria for accepting cases.

· Gathering background case information from various outlets and patching calls.

· Persistently monitoring all potential leads, and continually following up with pending leads.

· Preparing contracts/retainer agreements, running initial payment, and submitting/processing DocuSign, as needed.

· Opening and handling new case files, reviewing/confirming information is correct.

· Contact the prosecutor’s office, court clerks, probation departments to gather case information, as necessary.

· Assisting with the case intake process, ensuring all information related to new cases is present and accurate.

· Scheduling, reviewing, recording, and processing payments, as needed, via Law Pay, Clio, Phone, Venmo, Zelle, Cash App, etc.

· Other duties as assigned.

*** A more inclusive version of this job description is available upon request.

Skills and Qualifications

· Education: High school diploma or associate degree

· Exceptional written skills with the ability to take excellent notes

· Solid verbal communication skills with the ability to speak with clients via phone to gather initial case information

· Personal skills

· Must type 40-50 wpm

· Bilingual: Proficient in Spanish (reading, speaking, and writing)

· Tech savvy/computer literate

· Able to take directive and execute accordingly

· Professional demeanor

· 1-2 years of excellent customer service or sales skills, required

· Detailed oriented and organized

· High degree of accuracy, especially with numbers, required

· Excellent problem-solving skills

Physical requirements

· Must be able to remain in a stationary position 90% of the time, and infrequently move items weighing up to 10 pounds across the office for various needs; to do substantial and repetitive movements/motions of the wrists, hands, and/or fingers; to have close visual acuity to view a computer terminal; and to move around the office varying distances; to reach, push, pull, talk, hear, as needed. Work is performed in an internal office environment and requires the ability to operate standard office equipment and keyboards.

Direct reports: None Pay Scale: $21.00 to $25.00 DOE

· MLG provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. MLG takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Los Angeles, CA 90017: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you proficient in Spanish (reading, speaking, and writing)?

Experience:

• customer service or sales: 1 year (Required)

Work Location: In person

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